How to remove toolbar items that are not listed on the Toolbar tab?

If you encounter missing toolbar items in the AAM "Toolbar" service, it's important to note that this can occur due to certain items being conditional and therefore not indexed by AAM. To address this issue, you can use access policies if you are aware of the correct toolbar item ID.

Here's a step-by-step guide on how to hide a specific toolbar item, such as "Customize," using an access policy:

• First, you need to determine the correct ID for the toolbar item you want to hide. In this example, we'll use "Customize" item and the correct ID is customize.
• Go to AAM page and navigate to the "Access Policies" tab.
• Select "Create" button to create a new access policy. In this policy, you specify the effect as "deny" to hide the item and set the "Resource" to the Toolbar item ID. For our example, it would look like this:

{
    "Statement": [
        {
            "Effect": "deny",
            "Resource": "Toolbar:customize"
        }
    ]
}

• Finally, you can attach this access policy to a role or a specific user to hide the "Customize" item from their toolbar.

By following these steps, you can effectively address missing toolbar items in the AAM "Toolbar" service and customize the user experience as needed. If you have any questions or encounter difficulties, don't hesitate to contact our support team for assistance.